Terms & Conditions

GARDEN OAKS HOME CLEAN LLC also referred to onwards as “Company”, “we”, “us” or “our” reserves the right to make amendments to these terms and conditions for our cleaning service in Victoria or outside Victoria without giving prior notice. By requesting services, booking, scheduling, purchasing, or receiving services from GARDEN OAKS HOME CLEAN LLC, whether online, by phone, text, by email or otherwise, the client accepts to these terms and conditions below, and agrees to abide by them.

Please carefully read these terms and conditions.

If you have a separate written and signed contract withGARDEN OAKS HOME CLEAN LLC, including a commercial services agreement, that contract controls to the extent it conflicts with these Terms.

1. Applicability

These Terms apply to all residential, apartment community, and other service bookings made withGARDEN OAKS HOME CLEAN LLC unless a separate written contract states otherwise.

Recurring services are provided on an ongoing basis and may be canceled by either party in accordance with these Terms unless otherwise stated in a written contract.

2. Booking Confirmation and Online Platform

Our website and online booking, quoting, and scheduling tools are provided for convenience. Quotes and appointment availability are based on the information provided at booking and may be affected by technical issues, platform errors, outages, delays, or incomplete or inaccurate customer information.

A booking request is not final until accepted or confirmed by GARDEN OAKS HOME CLEAN LLC.

Quotes are based on the information provided at booking and are subject to adjustment if the condition, size, scope, or circumstances of the property were materially inaccurate or incomplete.

We are not liable for booking platform interruptions, delays, or errors beyond our reasonable control.

3. Payment Terms

We accept credit and debit cards unless otherwise stated in a separate written contract. Cash or check payments are not accepted by Garden Oaks Clean LLC. No booking date shall be withheld for a customer without a credit card or payment detail in our system.

For residential and recurring clients, we may place a hold on the card on file approximately 24 hours before the scheduled service. The final charge will be processed after completion of the service.

For recurring clients, we may keep a card on file for future bookings and authorized charges.

Additional charges for extra work, added services, or changes in scope will not be charged without client approval, except for fees expressly authorized by these Terms, including cancellation fees, lockout fees, and other charges permitted under these Terms.

If a payment fails, is declined, or cannot be processed, we may pause or suspend future service until payment information is corrected and all outstanding balances are paid. We reserve the right to pursue collections and recover fees, costs, and other amounts legally permitted.

Receipts after cleaning: All receipts are automatically sent once the payment is successful. If customers do not receive a receipt automatically, customers are required to make a request to Garden Oaks Home Clean LLC for the receipt to be manually generated. Please note that receipts will only be sent to the email used during booking. If the email isn’t entered correctly the receipt will not be received.

GIFT CARDS: Gift cards can be redeemed for a cleaning service but are not refundable or redeemable for cash. To use a gift card, please go to our booking page and enter your unique gift card code. Any balances remaining on gift cards can also be used on a future service.

4. Pricing and Quote Adjustments

Our quotes are based on the information provided by the client at the time of booking.

If the actual condition, size, scope, or circumstances of the property differ materially from what was represented, we reserve the right to adjust pricing or scope. When reasonably practicable, we will notify the client and seek approval before proceeding.

We may also review and adjust recurring service pricing from time to time with notice.

5. Cancellations, Reschedules, and Lockouts

Cancellations and reschedules made more than 48 hours before the scheduled service time will not be charged.

Cancellations or reschedules made within 48 hours of the scheduled service time will be charged 50% of the booking fee.

Cancellations or reschedules made within 24 hours of the scheduled service time will be charged 100% of the booking fee.

If we are unable to access the property at the scheduled appointment time for any reason not caused by us, including lockout, missing code, inaccessible key, alarm issues, or no safe access, the client will be charged 100% of the booking fee.

We reserve the right to waive any cancellation, rescheduling, or lockout fee in our sole discretion.

6. Arrival Window and Delays

Our arrival window is up to one hour before or one hour after the scheduled service time.

If we expect to arrive outside that window, we will make reasonable efforts to notify the client.

Weather, floods, traffic, illness, emergencies, vehicle trouble, scheduling changes, utility outages, unsafe conditions, and other circumstances beyond our reasonable control may result in delays, rescheduling, or cancellation.

7. Satisfaction Guarantee and Re-Cleans

We do not offer refunds after service is performed, except where required by law or at our sole discretion.

If you believe areas were missed during the service, you must notify us by email or text message within 24 hours of the service time and include photos of the specific areas at issue.

Our sole obligation for quality-related complaints is to provide one free re-clean of documented missed areas. Re-cleans do not include new tasks, new areas, or upgraded services not included in the original booking.

To qualify for a re-clean, the client must provide access for the re-clean within 3 calendar days of the original service.

8. Client Responsibilities

The client is responsible for:

• providing accurate information when booking

• providing safe and timely access to the property

• ensuring utilities, including water and electricity, are available

• securing pets

• disclosing alarms, codes, special access instructions, contractors onsite, or anything that may affect service

• disclosing severe clutter, hoarding conditions, pest infestations, biohazards, smoke damage, or other site conditions that may affect scope, price, or safety

• removing or securing valuables, cash, jewelry, firearms, controlled substances, fragile items, and irreplaceable items from work areas

• emptying cabinets, refrigerators, ovens, and similar areas if interior cleaning of those areas is requested

Failure to meet these responsibilities may result in additional charges, limited service, or cancellation.

9. Scope of Service and Service Limitations

Services are limited to the tasks included in the booked and approved scope of work.

We reserve the right to refuse, limit, stop, or modify any service for health, safety, insurance, access, or operational reasons.

Unless specifically approved in advance, we do not provide services involving biohazards, bodily fluids, pet waste cleanup, active infestations, hazardous materials, mold remediation, restoration, or specialty trade work.

Garden Oaks Clean LLC reserves the right to include appropriate fees to client’s cleaning quote if there are discrepancies not previously listed by the customer, such as pets in home. Homes with pets must be disclosed at the time of booking so that a pet fee can be applied.

We do not climb higher than is reasonably safe for our team, and we do not move heavy furniture or appliances except in specifically approved situations. Exterior cleaning, heavy lifting, and similar tasks may be performed only if expressly approved in advance.

Small amounts of dishwashing may be performed for some recurring clients at our discretion, but dishwashing is not included unless specifically agreed.

10. Unsafe Conditions and Service Refusal

We may refuse, stop, or cancel service if the property is unsafe, inaccessible, materially different from what was represented, or not suitable for the booked service.

Examples include, without limitation:

• utilities unavailable

• active infestations

• biohazards

• severe undisclosed clutter or hoarding

• unsafe contractors or third parties onsite

• aggressive animals

• unsafe access conditions

If service is refused, stopped, or canceled for such reasons, the client may be charged 100% of the booking fee.

Neither Garden Oaks Clean LLC nor its cleaners are responsible for pets that “escape” when our maids are entering/exiting your home. If your pet will be “roaming free” during the clean, please let us know in advance, so the cleaners can be on alert when they open doors. Our cleaners will close doors as soon as they enter and exit your home and will not leave doors open for long periods.

11. Property Condition, Special Service Requirements and Supplies

Move-out and move-in services are priced based on the property being substantially empty unless otherwise agreed.

Customers who use our move-out cleaning plan agree that their homes are empty and free of clutter. Garden Oaks Clean LLC does not remove pet odours from homes. If your home is empty and requires removal of pet odors please call a specialist. Garden Oaks Clean LLC reserves the right to revert customers to a regular or deep cleaning price plan if the home is still being occupied and there are items still in the home upon our arrival. These include, but are not limited to items inside the fridge, inside the cabinets, etc. Garden Oaks Clean LLC’s move-out cleaning is priced for homes that are empty. Since emptying cabinets and fridges take time, extra charges will be applied when these tasks are added. 

Interior cabinet, oven, refrigerator, and similar interior-detail services require those areas to be emptied before our arrival.

If a property is occupied, cluttered, or not in the condition represented at booking, we may reclassify the service, adjust pricing, reduce scope, or reschedule the appointment.

We provide our own cleaning supplies and equipment including vacuums, mops, and cleaning products. If you have a specific product you would like us to use, please call our office prior to your service date.

Our service teams come with their own vacuum, but depending on the condition of a customer’s home, Garden Oaks Clean LLC may require the customer to make a vacuum cleaner available. This is to ensure the safety of other customers, as well as our teams. Vacuum cleaners can carry danders and other materials which some customers may be allergic to. Therefore, Garden Oaks Clean LLC may require customers to provide our teams with a working vacuum cleaner .

12. Damage, Claims, and Missing Items

Clients must report any claim for damage or missing items within 24 hours of service by email or text message and, where possible, include photos.

We must be given a reasonable opportunity to inspect the issue before any repair, replacement, or third-party work is performed.

If we determine that we are responsible, our sole option will be to:

• re-clean,

• repair,

• replace, or

• reimburse the item at its actual cash value,

at our discretion.

We are not liable for:

• pre-existing damage

• normal wear and tear

• improperly secured or hung items

• fragile, unstable, or defective items

• sentimental, special, or one-of-a-kind value beyond demonstrable actual value

• damage caused by client-supplied equipment or products

• damage we cannot verify as caused by our service

13. Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim arising out of or related to a specific service appointment is limited to the amount actually paid for that specific service appointment.

We are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of use, loss of revenue, loss of profit, or emotional distress.

Nothing in these Terms limits liability where such limitation is prohibited by law.

14. Photos and Documentation

We may take before, during, and after photos of service areas for internal quality control, training, claims handling, and operational documentation.

These photos are for internal use unless the client gives express written consent for marketing use.

We may request marketing permission separately. Refusing marketing permission will not affect service eligibility.

15. Team Assignments and Conduct

We may assign one or more team members, employees, contractors, or service providers to a job depending on the size and needs of the service.

We may change team assignments at any time due to illness, scheduling, availability, promotions, workload, client needs, or other operational reasons. We do not guarantee that the same individual or team will be assigned to each visit.

Our cleaners will be respectful while in your home. They will not perform tasks outside of their jobs such as smoking, eating or drinking, watching tv, radio, video games, helping customers with tasks outside the customer’s cleaning plan, answering the telephone or doorbell.

Our job is to give you the best home cleaning experience. Garden Oaks Clean LLC is not a grout specialist, wall specialist, tile/renovation specialist, or any type of specialist outside of general house cleaning. Therefore, Garden Oaks Clean LLC will not accept tasks outside our scope of work. Customers requiring such tasks must call a specialist.

16. Direct Hiring / Non-Solicitation

Clients agree not to directly hire or solicit any current or former GARDEN OAKS HOME CLEAN LLC team member, employee, contractor, or service provider for cleaning-related work for a period of 12 months from the date of that person’s last service at the client’s property, unless GARDEN OAKS HOME CLEAN LLC gives prior written consent.

If a client directly hires such a person in violation of this section, the client agrees to pay GARDEN OAKS HOME CLEAN LLC a placement fee equal to 50% of the amount GARDEN OAKS HOME CLEAN LLC would have charged for the cleaning-related work performed.

17. Holidays and Scheduling Adjustments

We may adjust service schedules due to holidays, weather, staffing needs, emergencies, or other business reasons. We will make reasonable efforts to notify clients of schedule changes or closures.

The price for your recurring service is based on how frequently you request a cleaning service. Below are our service category prices:

• Weekly: Once a week
• Bi‐Weekly: Every 2 weeks but no more than 3 weeks since the last cleaning
• Monthly: Every 4 weeks but no more than 5 weeks since the last cleaning

Rescheduling your cleaning may result in the cost of your service being Less Than, More Than or the Same As your last cleaning. Accommodations will be made for when the home is not occupied and customer may contact us to make amends.

• Example 1: a Bi‐Weekly client who “skips” a cleaning, creates a four‐week interval between visits and the applicable (higher) Monthly rate will apply to the next cleaning.
• Example 2: a Bi‐Weekly client who requests an additional cleaning in‐between scheduled visits would be charged the applicable (lower) “Weekly” rate for the next 2 cleanings as there will be a one‐week interval between both cleanings.

18. Privacy

Our handling of personal information is described in our Privacy Policy, which is incorporated by reference into these Terms.

19. Dispute Resolution; Arbitration; Governing Law

These Terms and any dispute arising out of or relating to them or our services are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Except for claims properly brought in small claims court and except for requests for temporary or preliminary injunctive relief, any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be resolved by binding individual arbitration in Houston, Texas.

The parties waive any right to participate in a class action, class arbitration, or representative proceeding.

Any arbitration award may be entered and enforced in a court of competent jurisdiction. Texas recognizes written arbitration clauses as generally valid and enforceable.

20. General Terms

We may update these Terms from time to time by posting revised Terms on our website. Changes will apply prospectively. Bookings already confirmed will generally remain governed by the Terms in effect at the time of booking unless otherwise agreed.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.

Our failure to enforce any provision is not a waiver of that provision.

These Terms, together with any applicable quote, booking confirmation, and any separate written contract, form the entire agreement between the client and GARDEN OAKS HOME CLEAN LLC regarding the services covered.

DISCLAIMER OF WARRANTIES: THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICE OR SOFTWARE. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE OR SOFTWARE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SERVICE OR SOFTWARE (INCLUDING ANY CLEANING SERVICES) WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE (INCLUDING ANY CLEANING SERVICES) WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS IN THE SERVICE OR SOFTWARE WILL BE CORRECTED, OR (F) THE SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE SERVICE AND SOFTWARE IS PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY THE COMPANY. THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, SAFETY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF ANY SERVICES, PRODUCTS OR GOODS OBTAINED BY THIRD PARTIES THROUGH THE USE OF THE SERVICE OR SOFTWARE. YOU ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SOFTWARE AND SERVICE, AND ANY THIRD PARTY SERVICES OR PRODUCTS, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

NETWORK DELAYS: THE COMPANY’S SERVICE AND SOFTWARE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET, TELECOMMUNICATIONS NETWORKS AND ELECTRONIC COMMUNICATIONS. THE COMPANY IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.

LIMITATION OF LIABILITY: IN NO EVENT SHALL THE COMPANY’S AGGREGATE LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM. IN NO EVENT SHALL THE COMPANY AND/OR ITS LICENSORS BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING PERSONAL INJURY, LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE). THE COMPANY AND/OR ITS LICENSORS SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY WHICH MAY BE INCURRED BY YOU, INCLUDING BY NOT LIMITED TO LOSS, DAMAGE OR INJURY ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE SERVICE OR SOFTWARE, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE SERVICE OR SOFTWARE, ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY THIRD PARTY SERVICE PROVIDER, ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE WEBSITE OR IS REFERRED BY THE SERVICE OR SOFTWARE, EVEN IF THE COMPANY AND/OR ITS LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

These Terms of Use and any dispute between you and Garden Oaks Clean LLC Cleaning Services shall be governed by Texas laws without regard to principles of conflicts of law.

BY USING THE SITE OR SERVICES IN ANY WAY, YOU AGREE THAT ANY CLAIM OR CONTROVERSY ARISING OUT OF THE USE OF THE SITE OR SERVICES ORE RELATING TO AN ALLEGED BREACH OF THE TERMS OF USE SHALL BE SETTLED EXCLUSIVELY BY BINDING ARBITRATION. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT TO ASSERT OR DEFEND ANY CLAIMS BETWEEN YOU AND Garden Oaks Clean LLC AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR OTHER CLASS PROCEEDING. CLAIMS AND CONTROVERSIES MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND MAY NOT BE CONSOLIDATED WITH ANY OTHER CLAIMS OR CONTROVERSIES. JUDGMENT ON THE ARBITRATION AWARD MAY BE ENTERED INTO ANY COURT HAVING JURISDICTION IN TEXAS YOU OR GARDEN OAKS CLEAN LLC MAY SEEK ANY PRELIMINARY OR INTERIM RELIEF FROM A COURT OF COMPETENT JURISDICTION IN TEXAS,THAT IS NECESSARY TO PROTECT THE RIGHTS OF PROPERTY PENDING THE COMPLETION OF ARBITRATION. ANY PROCEEDING REQUIRED TO ENFORCE THIS ARBITRATION AGREEMENT MAY BE COMMENCED IN ANY COURT OF COMPETENT JURISDICTION. IN THE EVENT THAT THIS AGREEMENT IS HELD TO BE UNENFORCEABLE, ANY LITIGATION AGAINST Garden Oaks Clean LLC MAY BE COMMENCED ONLY IN FEDERAL OR state COURTS LOCATION IN Texas AND YOU HEREBY IRREVOCABLY CONSENT TO THE JURISDICTION OF THOSE COURTS FOR SUCH PURPOSES.

THE QUALITY OF THE CLEANING SERVICES SCHEDULED THROUGH THE USE OF THE SERVICE OR SOFTWARE IS MAY NOT MEET YOUR STANDARDS.Garden Oaks Clean LLC WILL DO ITS BEST TO RECTIFY ANY MATTERS ARISING FROM THE QUALITY ISSUES OF THE SERVICES RENDERED. HOWEVER, CUSTOMERS MUST BE AWARE THAT SOME OF Garden Oaks Clean LLC’S SERVICES ARE CONDUCTED BY CONTRACTORS.

NOTHING ON THIS WEBSITE CONSTITUTES, OR IS MEANT TO CONSTITUTE, ADVICE OF ANY KIND. IF YOU REQUIRE ADVICE IN RELATION TO ANY LEGAL, FINANCIAL OR MEDICAL MATTER YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL.

BY USING THE SERVICE OR SOFTWARE, YOU AGREE THAT THE EXCLUSIONS AND LIMITATIONS OF LIABILITY SET OUT IN THIS AGREEMENT ARE REASONABLE. IF YOU DO NOT THINK THEY ARE REASONABLE, YOU MUST NOT USE THE SERVICE OR SOFTWARE.

GENERAL: No joint venture, partnership, employment, or agency relationship exists between you, the Company or any third party provider as a result of this Agreement or use of the Service or Software. If any provision of the Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. The failure of the Company to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing. This Agreement comprises the entire agreement between you and the Company and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between you and the Company regarding the subject matter contained herein.

OTHER PARTIES: You accept that, as a corporation or sole proprietorship, the Company has an interest in limiting the personal liability of itself, the owner/owners, the officers, employees, or Contractors. You agree that you will not bring any claim personally against the Company’s owner/owners, officers or employees in respect of any losses you suffer in connection with the Service or Software. Without prejudice to the foregoing, you agree that the limitations of warranties and liability set out in this Agreement will protect the Company’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as the Company.

By using the Software or the Service, you agree that: You will only use the Service or Software for lawful purposes; you will not use the Service for sending or storing any unlawful material or for fraudulent purposes. You will not use the Service or Software to cause nuisance, annoyance or inconvenience. You will not impair the proper operation of the network. You will not try to harm the Service or Software in any way whatsoever. You will not copy, or distribute the Site or other content without written permission from the Company. You will only use the Site for your own use and will not resell it to a third party. You will keep secure and confidential your account password or any identification provided to you which allows access to the Site. You will provide us with whatever proof of identity the Company may reasonably request. You will only use an access point or data account which you are authorized to use.

TERMINATION: The Company reserves the right to (i) modify or discontinue, temporarily or permanently, the Service (or any part thereof) and (ii) refuse any and all current and future use of the Service, suspend or terminate your account (any part thereof) or use of the Service, for any reason, including if the Company believes that you have violated this Agreement. The Company shall not be liable to you or any third party for any modification, suspension or discontinuation of the Service. The Company will use good faith efforts to contact you to warn you prior to suspension or termination of your account by the Company.

By visiting this website and by booking a service with us either online or over the phone, you hereby agree to the terms & conditions set forth therein.